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Title: Associate Director, Patient Education & Outreach

Reports to: Director of Operations

Location: NATF’s office is located in Brookline, Massachusetts, near the Longwood Medical Area. This candidate may work remotely but must live in New England as occasional travel to our office in Brookline, MA will be required.

Hours: Full-time salaried position with comprehensive benefits

The Associate Director of Patient Education & Outreach is responsible for developing and engaging with all patient-facing content for NATF’s primary communication channels, including our website, print materials, and social media. NATF is looking for someone to enhance, revamp, and grow our patient content and outreach. Candidate needs to have the ability to self-direct and make this role and our patient education and outreach strategy their own. 

Key Responsibilities

  • Content Development: develop all patient/consumer content/education across NATF’s online and print platforms. 
    • This content may include…
      • Articles on the NATF website
      • Patient information packets
      • The Beat, NATF’s bimonthly patient newsletter
      • The Patient Pulse, NATF’s monthly webinar
      • Comprehensive patient education initiatives/campaigns
      • Additional patient-facing materials (videos, pamphlets, help with infographic material, etc.)
    • Identify gaps in consumer/patient information offerings
    • Collaborate with clinicians, patients, and external partners/consultants on content development and special projects
    • Review and update patient-facing content on an ongoing basis to ensure quality, accuracy, readability, and cultural appropriateness of content and design
    • Ensure that consumer/patient information is consistent with medical evidence base (e.g., clinical practice guidelines, consensus statements, position statements, and policies)
    • Work with marketing staff to develop compelling copy for patient-facing social media and email outreach 
  • Patient Outreach: collaborate with patients on their needs and develop programs around ideas such as… 
    • Support groups
    • Ask the Expert, NATF’s live quarterly Q&A forum
    • Live or web-based patient programs
    • Provide on-site support at fundraising and educational events as needed
  • As Needed: 
    • Assist in grant writing and submission for patient-facing programs

Job Requirements

  • Empathy for patients with chronic illnesses
  • Bachelor’s Degree in communications, health/medical communication, or healthcare/science-related field preferred
  • 3-5 years of experience with medical/health terminology and writing; nonprofit experience preferred 
  • Strong written and oral communication skills across print and digital platforms
  • Knowledge of medical terminology/concepts and ability to accurately translate concepts into understandable and effective consumer/patient information
    • Plain-language writing experience required
    • Familiarity with accessibility and cultural issues a plus, along with knowledge of issues related to thrombosis and related cardiovascular diseases, healthcare education, and patient advocacy 
  • Working knowledge of digital communication tools, including WordPress or similar content management systems, as well as social media platforms
  • Proficiency in Microsoft Office and Zoom required
  • Some travel required (post-COVID)

Additional Skills and Abilities 

  • Excellent interpersonal skills and comfort working with clinicians and subject matter experts
  • Self-starter who can work independently with minimal supervision, and is excited to make this opportunity their own
  • Attention to detail and accuracy
  • Demonstrated ability to use independent judgment, tact, and discretion
  • Ability to work collaboratively with a wide variety of partners
  • Enthusiastic about working with patients/the public

If interested, please contact Courtney Anderson at [email protected]

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